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The importance of the direct communication with the clients

Although direct communication starts to lose ground today, when everything is done online, some experts believe that this is the most effective way to please and retain the clients.

In the car rental domain, as in other areas, direct communication with clients is extremely important.

Because the clients satisfaction and the best services should be a priority within a rent a car company, they can not be achieved without establishing a direct communication between the clients and the car hiring company.

In case of an accident or a mechanical problem with the car, the client must notify the rental company in order to be able to find together the best solutions to solve the problem. If a robot answers the phone call you made, the problem will not be solved in time, and the consequences of this are quite serious and will be visible over time.

So direct communication with clients when you rent a car is extremely useful for both parties involved. Intermediaries are not recommended in this process, and therefore you have to have a direct communication with the car rental company employees for the entire period you are hiring a car. « back

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The importance of the direct communication with the clients